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March Employee Spotlight

March 7, 2017 | Categories:
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Dawn Hess

Advanced Turf Solutions is committed to providing a complete customer service experience. In addition to excellent products and exceptional turf care knowledge by our sales representatives, Advanced Turf offers financial help to qualified customers. Our credit department accepts credit applications from our customers and establishes credit lines based on their credit worthiness. This allows our customers to focus on the task of taking care of their clients and having some breathing room to get their invoices paid.

I would like for you to meet two exceptional employees who work with our customers on a daily basis to provide a credit line, answer invoice and statement questions, set up payment plans and collect payments.

Dawn HessDawn Hess, Credit Administrator, Since 2011

What is your favorite part of your job?
“The relationships I get to build or have built with customers. I really like to talk to people and get to know them.”

If your customers could learn one thing about you, what would it be?
“I am an easygoing person and like to have fun.”

What do you do in your job to enhance the customer experience?
“I make sure all customer needs have been met and they are satisfied. Some questions are very complex. I communicate with most of the departments in ATS to make sure a customer’s needs are fulfilled, if it’s needed. Communication is key.”

Describe yourself in 3 words.
“Loving. Caring. Organized.” 

Vicki MooreVicki Moore, Credit Administrator, Since 2012

What is your favorite part of your job?
“Communicating with different people. I am definitely a people person and I like to make sure they have a good experience with ATS.”

If your customers could learn one thing about you, what would it be?
“I am a very happy person and like to live life in the moment.”

What do you do in your job to enhance the customer experience?
“I work with customers and help them through the different processes to get their needs fulfilled. For example, there was a situation where one customer was frustrated, so, I worked with the customer until the problem reached a resolution. After the situation was settled, the customer actually sent me a thank you note saying I made the situation very positive.”

Describe yourself in 3 words.
“Happy. Loving. Trusting.”

Susie Logan
ATS Business Manager